Our company is tasked with delivering a first-class service that conforms to the instructions provided by the client. Should we break any of our promises, the client is entitled to a full or partial refund as per our refund policy. You have the right to ask for a refund if we fail to fulfill our commitment towards you. Liveexamhelper.com offers legitimate help with exams. We strive to make sure that all our clients are completely satisfied with our service. We are happy to inform you that our satisfaction rate is high. Almost all the students who opt for our service return with consequential orders.
However, we know that there are times when things might go wrong. In such cases, we recommend that you refer to our refund policy. We would like you to know that we only offer a full refund in certain situations. They are:
Cancellation by clients, partial or no delivery
- No expert was assigned your exam
We have a team of skilled and competent exam writers who are at your service round the clock. It is very rare for all our experts to be booked. However, if this happens, the client always receives a 100% refund. We will notify you immediately if this happens.
- The client decided to cancel the order after an expert was confirmed
If you decide to cancel your order after we have assigned you an expert, the refund amount is 75%. The 25% covers the effort of the company and our expert in trying to provide you with the service you requested for.
- The exam has been partially done but the client decided to cancel the order
In this case, the refund amount can vary between 50% and 0%. The amount deducted is used to cover the effort of the expert.
- The exam is not done
This is also a rare situation. It might happen if there is an emergency or the expert assigned your work is ill. The amount refunded will be discussed with the client. Also, the amount will be based on the cause of delay or situation.
We are dedicated to meeting your stringent deadlines and helping you secure a top grade. There are times when the client may delay in submitting the needed materials or instructions. In such cases, we do not offer any refund. We recommend that you send all the instructions and reference materials needed for your exam on time.
Exam not done as described
- Disputed claim
If you are not satisfied with the quality of the work done, then you are obliged to ask for a refund. We assure you that we will consider your concerns and carry out an investigation. Please keep in mind that we are dedicated to your academic success. We want you to score your dream grade without breaking a sweat. All our experts are also experienced and highly qualified. They do their best and make sure that the solutions they submit for your exam are correct.
Duplicate transaction or order
- Duplicate order
If you have mistakenly placed an order twice, contact us as soon as possible to inform us that the second order is not needed. You will receive a 100% refund for the duplicate or unintentional order.
- Duplicate transaction
In case our system has processed the same transaction twice, the amount refunded is also 100%.
We process all refunds within seven business days after the request has been received. Note that we do not cater to bank transfer charges. Also, you cannot hold us liable to transfer anomalies and delays that may arise because of bank service issues